Guest Requirements and Policies

Guest Requirements

• Primary guest must be 25+ and stay for the entire reservation.

• After booking, your card will show a pending authorization only; you must complete the Truvi ID verification(SMS/Email) with an Approved status within 24 hours, or the reservation will be cancelled and the card pending hold will disappear — no charge.

• A $500 refundable security hold will be placed 2 days before arrival and released 3 days after departure, minus damages.

• Check-in is 4:00 PM and check-out is 10:00 AM; early or late check-in may be available with approval ($50/hour).

• Maximum 20 guests total; an accurate guest count is required and any changes must be communicated before arrival.

• No unauthorized pets and no parties or events allowed.

• No smoking or vaping anywhere on the property, except the designated area by the parking lot.

• Exterior cameras and noise-monitoring devices are in use for safety and do not record inside private areas; do not tamper with any devices.

• Follow the house rules (please see below).

Payment Policy

• If arrival is more than 30 days away, 50% is due at booking and the remaining balance is charged 30 days before arrival.

• If arrival is within 30 days, full payment is due at booking.

Cancellation Policy

• Full refund if cancelled 29+ days before arrival.

• 50% refund if cancelled 8–29 days before arrival.

• No refund if cancelled within 7 days of arrival.

• A 48-hour free cancellation window applies only if arrival is at least 7 days away at the time of booking.

House Rules

1. Guests and Occupancy
- Maximum occupancy is strictly 20 persons. Exceeding this limit is not permitted and will result in immediate, non-refundable cancellation and vacating,
- No parties, weddings, or commercial events are allowed.
- The individual named as the Guest must occupy the property for the duration of the stay. Third-party bookings are not permitted.
- All overnight guests must be registered. Discovery of unauthorized guests may result in additional fees or cancellation.

2. Quiet Hours and Respect
- Quiet hours are from 10:00 PM to 8:00 AM.
- During this time, bring all conversations and social activity indoors. No outdoor music or loud disturbances are permitted.
- Repeated violations may result in immediate eviction without refund.

3. Safety and Prohibitions
- No pets inside or outside the cabin. Unauthorized animals will result in cleaning fees and possible eviction.
- Smoking and vaping are permitted only in the designated outdoor smoking area in the parking lot. Absolutely no smoking inside.
- Firearms, fireworks, explosives, ATVs, dirt bikes, or unauthorized open flames are prohibited.
- Do not disable, cover, or tamper with security cameras, smart locks, or Wi-Fi routers.

4. Fire Safety
- Fires are allowed only in approved fire pits and must be supervised by an adult until fully extinguished.
- Follow all Ohio burn bans (no burning 6 a.m.–6 p.m. during March–May and October–November).

5. Pool and Hot Tub Safety
- Use at your own risk; no lifeguard is on duty.
- Minors under 18 must be directly supervised by an adult.
- No pets, glass, food, or foreign objects in the water.
- The pool cover may only be operated by adults (18+). Keep the pool covered when not in use.
- No refunds are issued for maintenance or weather interruptions.

6. Children
- Children must be supervised at all times, especially near water, stairs, decks, and the fire pit.
- Children under six (6) years of age may not use the top bunks.