Privacy Policy

Privacy & Communication Policy

Pool House Lodge

At Pool House Lodge, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect and use information when you interact with our website, booking system, or communications.

Information We Collect

When you contact us, book a stay, or sign up for updates, we may collect information such as:

Name
Email address
Phone number
Booking details
Payment information (processed securely through our booking platform)

This information is used only to provide services related to your reservation and guest experience.

Email Communication

If you provide your email through our website, booking platform, or newsletter signup, it may be used to send:

Booking confirmations and reservation updates
Important guest information related to your stay
Travel tips, local guides, or occasional special offers

Your email is used only by Pool House Lodge and will never be sold, rented, or shared with third parties for marketing purposes.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails.

SMS / Text Messaging

If you provide your phone number, Pool House Lodge may send text messages related to your reservation, including:

Booking confirmations
Check-in instructions
Important updates during your stay
Guest support communication

Message frequency varies depending on your reservation.

Message and data rates may apply depending on your mobile carrier.

Your phone number will not be sold or shared with third parties for marketing purposes.

Cookies and Website Tracking

Our website may use cookies and tracking technologies to improve your browsing experience. These tools may help us:

Understand how visitors use our website
Improve site performance and content
Measure marketing and advertising effectiveness

We may use tools such as Google Analytics or similar services to analyze website traffic.

These tools collect anonymous usage data and do not identify individual visitors.

Third-Party Services

To operate our business and provide booking services, we may use trusted third-party providers, including:

Online booking platforms
Payment processors
Email communication systems
Website analytics tools

These providers only receive the information necessary to perform their services securely.

Data Security

We take reasonable measures to protect your personal information and use secure systems for booking and payment processing.

However, no online system can guarantee complete security.

Your Choices

You may:

Unsubscribe from marketing emails at any time
Contact us to update or remove your information
Decline cookies through your browser settings

Contact Information

If you have questions about this Privacy Policy or how your information is used, please contact us:

Pool House Lodge
Email: info@poolhouselodge.com
Website: https://www.poolhouselodge.com