GUEST REQUIREMENTS

🪪 ID Verification (48 Hours)

• Complete the Truvi ID check sent by SMS/email within 48 hours.

✍️ Rental Agreement

• Sign the rental agreement within 48 hours.

✔️ Booking Confirmation

• Your booking is only confirmed after:

  • Your rental agreement is signed, and

  • Your Truvi ID verification is approved

• If either step is missed or not approved, your reservation will be cancelled.

💳 $500 Security Hold

• A $500 refundable hold is placed 2 days before arrival and released 3 days after departure (minus damages).⏰ Check-In / Check-Out

• Check-in is at 4:00 PM and check-out is at 10:00 AM.

🎂 Age Requirement

• Booking guest must be 25+ and present for the entire stay.

👥 Guest Count

• Provide an accurate guest count, and update us before arrival if anything changes.

• Max occupancy: 20 guests(children & adults).

🚫 No Pets or Parties

• No pets and no parties allowed at any time.

🚭 Smoking

• No smoking or vaping anywhere inside or outside,
  except in the designated smoking area in the front parking lot.

📜 Follow House Rules

• All guests must follow the House Rules listed below.

📹 Cameras & Noise Monitoring 

For safety and property protection:

• Exterior security cameras, including a doorbell camera, monitor the areas around the lodge.

• Noise monitoring devices (one indoors on the lower level and one outdoors) track decibel levels only — no audio recording.

• No devices are in private areas.

• Do not tamper with any cameras or monitors.

PAYMENT & CANCELLATION TERMS

💳 Payment

• If your stay is more than 30 days away → 50% due at booking, remaining balance charged 30 days before arrival.

• If your stay is within 30 days → full payment is due at booking.

⛔ Cancellation Policy

• Full refund if cancelled 29+ days before arrival.

• 50% refund if cancelled 8–29 days before arrival.

• No refund if cancelled within 7 days of arrival.

• 48-hour free cancellation if arrival is at least 7 days away at the time of booking.

HOUSE RULES

1. Guests and Occupancy
- Maximum occupancy is strictly 20 persons. Exceeding this limit is not permitted and will result in immediate, non-refundable cancellation and vacating,
- No parties, weddings, or commercial events are allowed.
- The individual named as the Guest must occupy the property for the duration of the stay. Third-party bookings are not permitted.
- All overnight guests must be registered. Discovery of unauthorized guests may result in additional fees or cancellation.

2. Quiet Hours and Respect
- Quiet hours are from 10:00 PM to 8:00 AM.
- During this time, bring all conversations and social activity indoors. No outdoor music or loud disturbances are permitted.
- Repeated violations may result in immediate eviction without refund.

3. Safety and Prohibitions
- No pets inside or outside the cabin. Unauthorized animals will result in cleaning fees and possible eviction.
- Smoking and vaping are permitted only in the designated outdoor smoking area in the parking lot. Absolutely no smoking inside.
- Firearms, fireworks, explosives, ATVs, dirt bikes, or unauthorized open flames are prohibited.
- Do not disable, cover, or tamper with security cameras, smart locks, or Wi-Fi routers.

4. Fire Safety
- Fires are allowed only in approved fire pits and must be supervised by an adult until fully extinguished.
- Follow all Ohio burn bans (no burning 6 a.m.–6 p.m. during March–May and October–November).

5. Pool and Hot Tub Safety
- Use at your own risk; no lifeguard is on duty.
- Minors under 18 must be directly supervised by an adult.
- No pets, glass, food, or foreign objects in the water.
- The pool cover may only be operated by adults (18+). Keep the pool covered when not in use.
- No refunds are issued for maintenance or weather interruptions.

6. Children
- Children must be supervised at all times, especially near water, stairs, decks, and the fire pit.
- Children under six (6) years of age may not use the top bunks.