Privacy Policy
Pool House Lodge ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit our website, make a reservation, or interact with us, how we use that information, and your rights regarding it.
1. Information We Collect
We collect information in two ways — information you give us directly and information collected automatically.
Information you provide directly:
- Name, email address, phone number, and mailing address when you make a reservation or contact us.
- Payment information (processed securely through our booking platform — we do not store full credit card numbers).
- Guest preferences, special requests, or communication you send us.
- Reviews or feedback you submit.
Information collected automatically:
- Browser type, device type, operating system, and IP address.
- Pages visited, time spent on pages, and referring URLs.
- Cookies and similar tracking technologies (see Section 5).
2. How We Use Your Information
We use the information we collect to:
- Process and manage your reservation and communicate with you about your stay.
- Send you pre-arrival instructions, check-in details, and post-stay follow-ups.
- Respond to your questions and customer service requests.
- Send marketing emails and promotional offers, if you have opted in (you may opt out at any time).
- Improve our website and guest experience based on usage data.
- Comply with legal obligations and enforce our Terms and Conditions.
We will never sell your personal information to third parties.
3. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including:
- OwnerRez — our property management and reservation platform.
- Payment processors — for secure transaction handling.
- Email service providers — for sending booking confirmations and communications.
- Analytics providers — to understand how guests use our website.
These providers are contractually required to protect your data and may only use it to provide services to us. We may also disclose information if required by law or to protect the rights and safety of our guests, staff, or property.
4. Booking Platform
Reservations made through www.poolhouselodge.com are processed via OwnerRez. When you submit a booking inquiry or reservation, you are also subject to OwnerRez's privacy practices. We encourage you to review their privacy policy at ownerrez.com/privacy.
5. Cookies & Tracking
Our website uses cookies — small text files stored on your device — to improve functionality and understand how visitors use our site. Types of cookies we use include:
- Essential cookies: Required for the website to function properly.
- Analytics cookies: Help us understand page traffic and guest behavior (e.g., Google Analytics).
- Marketing cookies: May be used to deliver relevant advertising on other platforms.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Reservation records are typically retained for a minimum of 7 years for tax and business purposes.
7. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. Payment transactions are encrypted and processed through PCI-compliant platforms. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal information (subject to legal retention requirements).
- Opt out of marketing communications at any time by clicking "unsubscribe" in any email we send, or by contacting us directly.
To exercise any of these rights, please contact us using the details below.
10. Third-Party Links
Our website may contain links to third-party websites, including social media platforms and local attraction sites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
- Phone: +1 740-729-8007 (9AM–9PM EST)
- Email: info@poolhouselodge.com
- Website: www.poolhouselodge.com